Terms of Service

1. Who we are

fyorixe.com organises group trips to music festivals. We arrange transport, camp logistics, and on-site coordination. We are not affiliated with, endorsed by, or an official agent of any festival, promoter, or venue. All trademarks belong to their owners.

Business identification: PE fyorixe.com, 12 Khreshchatyk Street, Business Center Horizon, Kyiv, 04070, Ukraine, EDRPOU 57591270, contact@fyorixe.com, +380 954 915 3251. Provided under Law of Ukraine No. 675-VIII 'On Electronic Commerce' dated 03.09.2015, Article 7.

2. Booking and age

Bookings are confirmed only after full payment. You must be 18 or older to book. By booking you confirm you meet this requirement.

3. Prices

Prices cover the trip services named in your booking: transport, accommodation or camp logistics, and coordination. They include our service fee and all mandatory taxes. Travel insurance and personal spending are separate.

4. Cancellation and refunds

If we cancel a departure and do not offer another date, we refund the amount you paid for that trip. Refunds are issued within 14 days to the original payment method. No refunds for non-attendance or change of mind.

Tourism services are regulated by Law of Ukraine No. 324/95-VR 'On Tourism' dated 15.09.1995 and Law of Ukraine No. 222-VIII 'On Licensing of Types of Economic Activity' dated 02.03.2015.

5. Liability

To the extent permitted by law, our liability is limited to the amount you paid. We are not liable for event changes, delays, or third-party acts. We recommend travel insurance.

6. Advertising

All event descriptions are truthful and substantiated under Law of Ukraine No. 270/96-VR 'On Advertising' dated 03.07.1996.

7. Data and privacy

We process personal data under Law of Ukraine No. 2297-VI 'On Personal Data Protection' dated 01.06.2010. See our Privacy Policy.

8. Complaints

Consumers may complain to the State Service of Ukraine for Food Safety and Consumer Protection under Law of Ukraine No. 3153-IX 'On Consumer Protection' dated 10.06.2023. Contact us first at contact@fyorixe.com.